Last updated: 17 October 2026
Prices, payments, cancellations and refunds at mediafixnu follow the rules below. Every service is agreed individually by telephone, email or in person, so nothing is ordered or paid for on mediafixnu.info itself.
Quotations and confirmation of an order
Each job is priced individually, because the effort depends on what you ask for. We describe the service and the fee in writing before we start, and the agreement takes effect when you accept our offer. If the scope changes along the way, any change in price is agreed with you first.
Paying invoices
Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.
Changes and cancellations by you
Booked appointments can be moved or cancelled without cost up to two working days in advance, by telephone on 01225 340187 or by email to [email protected]. Later cancellations, or a missed appointment, may be charged for the work already carried out and for expenses that cannot be recovered; a new date is always our first suggestion.
Cancellation on our side
Should we be unable to keep an agreed date, we contact you without delay, explain the reason and propose another appointment at the earliest opportunity. If you prefer not to reschedule, we refund what you have paid for the part of the service that was not provided, in full and without any charge for the cancellation.
Refunds and part-completed work
We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at [email protected] and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.
Complaints about our work
If you are not satisfied with our work, please describe the problem in writing to [email protected] within 14 days of the service being provided, so that we can look into it while the circumstances are still clear. We examine the case and propose a correction, a repeat of the service, a partial refund or another remedy that fits the situation.